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Material Type	Commercial Use (MY)	Residential Use (MY)	Global
Stainless steel frames	3 years	5 years	3 years
Teak Furniture	3 years	5 years	3 years
Serge Ferrari Batyline Textiles	2 years	3 years	2 years
Wicker furniture	3 years	3 years	3 years
Umbrella wooden frames	1 years	3 years	1 years
Umbrella Stainless steel frames	5 years	8 years	5 years
Umbrella Aluminium frames	3 years	5 years	3 years
Sunbrella Awning fabric	10 years	10 years	10 years
Sunbrella Upholstery fabric	5 years	5 years	5 years
Sunproof Olefin fabric	1 years	1 years	1 years
Sunproof Acrylic fabric	3 years	4 years	3 years
Custom-made furniture	1 years	1 years	1 years

The above warranties are covered under reasonable conditions of usage and maintenance.

“Defects” as used in this warranty is defined as – imperfections which impair the utility of the product or affect the structural integrity of the product. Upon receipt of the product, the customer must inspect components thoroughly before assembly, and any defects which impair the utility of the product should be noted and reported within seven days of receipt. The warranty does not apply to normal wear and tear of teak furniture or to checking (fine cracks that appear on the surface of teak wood or ends, once the product is exposed to the elements). Checking/cracking is completely normal and does not impair the utility of the product. Natural wood products can have colour and grain variations and are not considered a “defect” under warranty.

Warranty does not cover damage resulting from misuse, negligent use, negligence during assembly, unauthorised repairs, unauthorised parts, infestation, fire, negligence, hurricanes, tornadoes, floods, typhoons, cyclones, wind damage and other acts of God. This warranty does not cover damage from unknown sources. Any defects must be reported as soon as they occur and within the warranty period. Detailed photos will be requested to determine whether the damage is from manufacturing defects. This warranty does not cover breakage of brass components beyond the period of 1 year, after which such breakage will be considered normal wear and tear. This warranty does not cover normal tarnishing of metal (for eg. brass) used in hinges, mechanisms etc.

Customers must provide photographs of the defect to the seller (the place at which the item has been purchased) to determine the extent of the defect and its most efficient resolution.

The Warranty is limited to the replacement of the parts of the furniture that show a defect. For the first year after purchase, Horestco will ship/replace/repair parts at no charge.

If the furniture component is deemed defective within the terms of the Warranty, Horestco will furnish a repaired or replacement component at no cost to the consumer for the first year after purchase, and charge actual shipping costs for the component after the first year and through the third year after purchase. In the event of part replacement, no assembly or repair costs are covered. Discolouration of wood is not a defect and hence not covered under warranty.

This warranty does not cover damages during shipping. Damage incurred during shipping must be reported immediately upon receipt directly to Horestco. Please email [email protected] about shipping damage immediately upon receipt of damaged merchandise. Please save all cartons. If a customer signs the shipping company delivery receipt “received in good condition”, or does not report shipping damage directly to Horestco within 3 days of receipt, no shipping damage claim will be honored by Horestco.

It is the consumer’s responsibility to periodically inspect furniture components, including hardware ( like bolts, hinges or other mechanisms) and wood, for missing hardware or defects.

The terms of this warranty may change without notice, but will not be changed in a way that eliminates your original warranty.

Clearance Items

Clearance and Final Sale items are provided As Is with no warranty or returns.

Warranty terms on fabrics & textiles

The warranty does not cover damage from misuse or abuse, normal wear and tear, or costs associated with the replacement of the fabric including labour and installation charges. Horestco’s liability is expressly limited to this warranty. Horestco reserves the right to inspect the fabric submitted for claims.

Original manufacturer warranty terms

For detailed warranty terms on the various materials from their original manufacturers, please refer to their individual documents below.

Sunbrella Upholstery Fabrics & Other Textiles:

Serge Ferrari Batyline Textiles :