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Returns & Exchanges
At Horestco, we take pride in delivering high-quality furniture and home products. If you are not satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return if:
• The item is damaged during delivery
• The item is defective
• The item received is different from what was ordered
All return requests must be submitted within 14 days of delivery.
Returned products must be:
• In unused condition
• In the original packaging
• With all accessories and documentation included
Non-Returnable Items
The following items cannot be returned:
• Custom-made or made-to-order furniture
• Special order products
• Items that have been used, assembled, or modified after delivery
Return Process
To initiate a return:
Contact our support team within 14 days of delivery
Provide:
Order number
Photos of the product (if damaged or defective)
Our team will review your request and provide return instructions.
Contact:
+603-55697999 +603-55699555
WhatsApp: 016-2240799
Return Shipping / Pickup
Return shipping or pickup charges may apply depending on the reason for return.
• If the item is defective or damaged, Horestco will arrange pickup at no cost to the customer.
• If the return is requested for other reasons, the customer may be responsible for the return pickup or shipping fee.
Refunds
Once the returned item is received and inspected:
• Refunds will be processed within 7 working days
• The refund will be issued using the original payment method
Depending on your bank or payment provider, refunds may take up to 14 working days to appear.
Order Cancellation
Orders for standard items may be cancelled before shipment.
If cancellation is requested after order processing:
• A cancellation fee of 3% of the order value or RM300 (whichever is higher) may apply.
Exchanges
We offer product exchanges for defective or damaged items.
If approved, we will arrange replacement delivery at no additional cost.
Important Delivery Notice
Customers are encouraged to inspect products at the time of delivery.
If any damage or issues are found, please notify our delivery team immediately or contact Horestco within 24 hours.
Contact
If you have any questions regarding returns or refunds, please contact:
Horestco Customer Support
+603-55697999 +603-55699555 WhatsApp: 016-2240799
https://horestco.com.my